Privacy Policy

Queen City Studio (Queen City or "we," "us," "our") is a technology company that designs and develops mobile games. With this Privacy Policy, we aim to explain how and why we gather, store, share, and use your personal data in a manner consistent with the laws of the countries where we do business. This Privacy Policy applies to websites, mobile applications, our marketing and advertising activities on all platforms, and other services that we may provide to you from time to time (collectively, the "Services"). We are the controller of the personal data we hold about you in connection with your use of the Services.

We process your personal data in order to provide the Services. Most of this data comes directly from you. We collect the following information via our customer support channels (username, email, Game ID, device info, transaction records), information you provide when using the Games (username), and feedback and ratings you provide relating to our Services.

We also automatically collect: Log Information (device type, features, access times, IP address), Device Information (manufacture, model, OS, time zone, language), Device Identifiers (IDFA, Google Ads ID, Google Play Account ID), Usage Information (game progress, scores, achievements), and Consumption Information (purchases with virtual and real currencies).

If you log into the Services using a third-party site or platform such as Facebook, Apple Game Center and Google Sign-In, we access information about you from that site or platform, such as your screen name, profile information and friend lists.

We use information about you for the following purposes: to provide and maintain the Services and game experience; to ensure your purchases are activated; to optimize our Services for you and your device; to communicate App-related information including technical notices and security alerts; to personalize and improve the Services; to respond to inquiries and provide customer support; to gather analysis to improve our Services; to monitor and analyze trends and usage; to detect and address technical issues; to provide news and special offers; to enable player communication; to serve advertising; and to deliver the products and services you request. We only process your information to the extent necessary to achieve these purposes.

We do not sell your personal data. If this changes in the future, we will notify you and provide you with the opportunity to opt-out. We may share your personal data with trusted service providers for analytics or advertising, and for business transactions like mergers or acquisitions. Under the California Consumer Privacy Act (CCPA), you have the right to opt-out of the sale of your personal data. You can opt-out of data sharing by contacting us at queencity.live1004@gmail.com or through your mobile device settings.

CCPA (California): Right to know, delete, opt-out of sale, and non-discrimination. VCDPA (Virginia): Right to access, correct, delete, obtain a copy, and opt-out of targeted advertising and profiling. GDPR (EU): Right to access, rectification, deletion, portability, withdrawal of consent, object to processing, restrict processing, and lodge a complaint with a supervisory authority. If you are located in California, Virginia, or the EU, you can exercise your rights by contacting us at queencity.live1004@gmail.com.

Use of the Services is limited to users aged 13 years and above, except in the European Economic Area, where the Services are limited to users aged 16 years and above. If you are accepting this Privacy Policy and using the Services, you warrant you are 13 (or 16, depending what is applicable) or more years old. If you have additional questions about our privacy practices related to children under the applicable minimum age, please contact us at queencity.live1004@gmail.com.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We send push notifications or alerts to your mobile device to provide game-related information, service updates, promotional communications and other related messages, if you have agreed to such notifications. You can deactivate these notifications by changing your notification settings on your device.

We may provide paid products and/or services within the Services. We use third-party services for payment processing. We will not store or collect your payment card details. These payment processors adhere to PCI-DSS standards. The payment processors we work with are: Apple Store In-App Payments and Google Play In-App Payments. You agree to pay all fees and applicable taxes incurred by you or anyone using an Account registered to you.

We will retain your personal data as long as necessary to fulfill the purposes outlined in this policy. Afterward, your data will be securely deleted.

Data Controller: Queen City Studio. For inquiries, contact queencity.live1004@gmail.com. Data Protection Officer (DPO): Please contact us at queencity.live1004@gmail.com for any privacy-related questions.

This Privacy Policy may be updated from time to time. We will notify you of any significant changes by updating the date at the top of this policy. By continuing to use the app, you agree to the revised policy.

If you have any questions about this Privacy Policy, wish to exercise your rights, or if you have concerns about the handling of your data, please contact us:

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the EU, the Lei Geral de Proteção de Dados (LGPD) for users in Brazil, and the California Consumer Privacy Act (CCPA) for users in California. If you are located in these regions, you have additional rights under these laws. This Privacy Policy ensures your data is handled responsibly and in accordance with Google Play's requirements.